Shipping Policy
We operate from multiple warehouses to provide the best balance of cost, speed, and reliability. Delivery times and rates depend on the shipping option selected and the product’s warehouse location.
Standard – Free Shipping (International Warehouse)
-
Ships From: Our international facility (primarily China)
-
To the United States: 8–16 business days
-
To Canada: 7–14 business days
-
Processing Time: 1–3 business days
-
Tracking: Provided within 24–48 hours after dispatch
-
Cost: Free (included in product price)
Priority – Fast Delivery (US Warehouse)
-
Ships From: US fulfillment center or closest domestic facility
-
To the United States: 5–10 business days
-
Processing Time: 1–2 business days
-
Tracking: Provided within 24–48 hours after dispatch
-
Cost: Flat rate (shown at checkout)
Express – 3–8 Day Delivery (US Warehouse Premium Courier)
-
Ships From: US fulfillment center via premium courier services
-
To the United States: 3–8 business days
-
Processing Time: 1–2 business days
-
Tracking: Provided within 24–48 hours after dispatch
-
Cost: Premium rate (shown at checkout)
Additional Notes
- If your order contains items from different warehouses or shipping tiers, they may ship separately to ensure the fastest delivery for each item.
- All shipments include tracking.
- Delivery times may vary slightly due to customs clearance, carrier delays, or peak season demand.
- We do not ship to PO Boxes or remote territories.
Return Policy
We want you to love your purchase. If you're not satisfied, here's how we handle returns:
Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original packaging, and in resellable condition.
- Return shipping costs are the responsibility of the customer unless the item is defective.
Refunds
- Once your return is received and inspected, we’ll notify you via email.
- Approved refunds will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
- If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos. We’ll send a replacement or issue a refund.
To start a return, please contact us at Support@shopipito.com.
